Refund policy

RETURN, REFUND & CANCELLATION POLICY

Factory 59 stands behind the quality of every order we produce. Please review the following policy before placing your order.

MADE-TO-ORDER AND CUSTOM APPAREL

Most Factory 59 and Spirit Store Network merchandise is printed, decorated, or produced specifically for each order. This includes school spirit wear, brand merchandise, personalized products, custom apparel, and special-order items.

Because these products are made to order, they are final sale and are not eligible for returns, refunds, or exchanges due to:

• Incorrect size or color selected by the customer
• Changes of mind or preference
• Duplicate orders placed by the customer
• Incorrect names, quantities, or other information submitted or approved by the customer

Please carefully review all sizes, colors, quantities, names, and order details before completing checkout.

CANCELLATIONS AND ORDER CHANGES

Cancellation or change requests must be submitted before production begins. Once an order has entered production, it cannot be canceled, changed, or refunded.

Submitting a cancellation request does not guarantee that the order can be canceled. We will confirm whether production has started.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Factory 59 guarantees its workmanship. Please inspect your order when it arrives and contact us within 7 days if:

• The print is materially defective
• The garment has a manufacturing defect, such as a failed seam
• You received the wrong product, size, color, design, or quantity
• The item arrived damaged

Contact us at hello@factory59.com or 951-789-2500. Please include your order number, a description of the problem, and clear photographs showing the affected item.

If Factory 59 confirms that an item is defective, damaged, or incorrectly produced, we will repair or replace it at no additional charge. If repair or replacement is not reasonably available, we may issue a refund for the affected item.

Normal wear, improper washing or care, accidental damage, and incorrect information supplied or approved by the customer are not considered production defects.

NON-CUSTOM MERCHANDISE

If a product is specifically identified as returnable and is not made to order, customized, printed, embroidered, worn, washed, or altered, a return may be requested within 30 days of delivery.

The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Customers are responsible for return shipping unless the item is defective or Factory 59 made an error.

Do not send merchandise back without first receiving return authorization and instructions from Factory 59. Unauthorized returns will not be accepted.

REFUNDS

Approved refunds are issued to the original payment method. Please allow up to 10 business days for Factory 59 to process an approved refund. Your bank or credit-card provider may require additional time for the refund to appear.

Original shipping charges are nonrefundable unless the order was damaged, defective, or incorrectly fulfilled by Factory 59.

CONTACT

Factory 59
hello@factory59.com
951-789-2500